How to create an account?

In the steps to place an order there are first, the creation of your account.

To register, simply click on "My Account", then fill in a valid email address and choose a password. Then, you must complete your personal information, which will be stored and totally confidential. This account will also allow you to move very quickly following your orders and to follow:

Be careful to enter your email: the address must be valid so that we can contact you.

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How to order?

You now have an account on the website Magasin-pour-chiens.com,

You can place an order, you choosearticles by clicking on add to cart.

Shopping and coupon:

Your basket is presented for each new article (or accessible by clicking on CART in the upper third of the screen)

• You want to continue shopping, click on "continue shopping",

• Want to change quantities or delete items, use the buttons+ And - and the trash of the article
• Your basket is complete and matches your needs, you can enter and add a coupon code valid in the zone corresponding and finally click next.

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Choose or change the delivery address and billing

Select the delivery address,

Uncheck "Use the same address for billing" to select a different billing address,

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Choose delivery method

Depending on your order, we offer one or more delivery options:

• For parcels less than 30 Kg - The POST transports - Service Colissimo - Distribution of packages is against the recipient's signature. In case of absence, a notice of proceeding is left in the mailbox of the recipient,

• For a set of parcels over 30 kg - The post will provide transportation. In case of absence, a notice of proceeding is left in the mailbox of the recipient. Exceptionally, we may use another carrier.
  

Remember to validate the reading of the general conditions of sale.  

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How to pay order?

We offer three payment methods to pay your order:

• by credit card on the secure site Paypal the online payment is completely secure and is the fastest or with your Paypal account.

• by check: If you choose this option, simply send us your check payable to CANISLANA MROYER at the following address: CANISLANA - 21 rue Saint SULPICE Farenc 81,370 - FRANCE giving the reference of your order and contact information. Your order will be shipped upon receipt and validation of your check.
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•  by bank transfer: If you choose this option, simply proceed to bank transfers in euro as addressee for payment: : Bank : Caisse d’épargne Midi Pyrénées - 8 Place Jean Jaures 81370 Saint SULPICE -   Company : CANISLANA  BIC/IBAN : BIC : CEPAFRPP313 - IBAN : FR76 1313 5000 8008 0004 9543 382.
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• More information about payment by bank transfer
  

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What is the delivery time?

Order processing takes place from Monday to Friday (excluding holidays).Subject to availability of items, all orders placed on D-Day is D-day prepared and sent to a D-Day 2 (All items in the order must be available).

For France, it takes 2-3 business days from shipment for delivery. An email "under delivery" shows you the shipment from our warehouse.

For other destinations, it takes 4-9 business days from shipment.

Youcan take delivery in "MY ACCOUNT" in the command: click on the link below to "follow the delivery of your order or directly onto the carrier's website.

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What to do upon receipt of the package?

Upon receiving the package delivered by the carrier,

Check the status of the package, if too damaged packages>> refuse the package

Check items quickly in case of missing items or incorrect references, it is your responsibility to make reservations:

• either on the waybill package

• within no more than forty eight (48) hours after receipt of the package by e-mail via the contact tab of the Site or by registered letter with return receipt to the following address:

In the absence of reservation in the forms mentioned above, the order is considered accepted and the items delivered.

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How to return a defective item or not compliant?

You may obtain a refund or exchange of defective or nonconforming items to their use, within seven (7) days from the date of delivery.

You can apply for return to the topic: "MY ACCOUNT" on the site in order history, down to details of the order concerned ("Return Merchandise")

Tick the items that are subject to a return (defective or nonconforming articles)

State the specific reasons for the return of merchandise, whether you want an exchange or refund of the item before you click "generate a return" to obtain a number of return agreement.

You can follow the different status of the return of goods in "MY ACCOUNT" Return Goods "

• Pending confirmation (The application is in progress)
• Return Denied (The return is denied, an email and / or call explain why)

• Waiting for the package (We expect the package - return accepted)
• Parcels received (We received the package - being verified)
• Return completed. (Refund or exchange is in progress)

(In case of reimbursement, the order status will be "Refund")

Status "Awaiting packages, you can print your return agreement by going to" MY ACCOUNT "and" Return Goods ".

With this status, you can return the item complete, and all their accessories, along with samples ... the plug back.

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What is the withdrawal period?

The revocation period is seven (7) days after delivery of your order to return an itemthat does not suit.

You can make your return request to signify the withdrawal in the heading: "MY ACCOUNT" on the site in order history, down to details of the order concerned ("Return Merchandise")

Checkmark the items that are subject to return (withdrawal),

Specify the position of the motif withdrawal: claim before you click "generate a return," The return number is automatically granted in the case of a withdrawal.

You can follow the different status of the return of goods in "MY ACCOUNT" Return Goods "

• Pending confirmation (The application is in progress)

The request is automatically accepted - no reason (according to the law)

• Waiting for the package (We expect the package - return accepted)
• Parcels received(We received the package - being verified)
• Return completed. (The reimbursement is in progress)

Status "Awaiting packages, you can print the returns number by going to" MY ACCOUNT "and" Return Goods ".

With this status, you can return the item complete, and all their accessories, along with samples ... plug back or failing the bill.

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